Privacy policy

Last Updated: June 28, 2026

Welcome to Trilby! We are deeply committed to maintaining the trust and confidence of the visitors to our web store. This Privacy Policy details how we collect, use, and protect your personal information when you visit or make a purchase from https://Trilby.shop.

By accessing or using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide you with the best possible shopping experience, we collect specific information when you interact with our Site:

Device Information

When you browse Trilby, we automatically collect data about your device. This includes your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also track the individual products you view and how you interact with the Site. We collect this data using cookies, log files, and web beacons.

Order Information

When you make a purchase or attempt to purchase through the Site, we collect necessary billing and shipping information. This includes your name, billing address, shipping address, payment information (such as credit card numbers or Shopify Payments details), email address, and phone number.

2. How We Use Your Information

We use the information we collect strictly to operate our business and provide you with exceptional service.

Fulfillment & Processing: We use your Order Information to fulfill orders, process payments, arrange shipping, and provide invoices and order confirmations.
Communication: To provide customer support and respond to your inquiries.
Fraud Prevention: We use your Device Information (particularly your IP address) to screen orders for potential risk or fraud.
Business Optimization: To generate analytics about how customers browse and interact with our Site, helping us improve the shopping experience.

3. Data Security & SSL Encryption

Your privacy and security are our highest priorities.

SSL Encryption: All sensitive data provided during checkout is securely transmitted via SSL (Secure Socket Layer) encryption.
Secure Payments: We do not store raw credit card information on our servers. All transactions are processed through secure, PCI-compliant payment gateways powered by Shopify Payments.
Platform Security: Our store is hosted on Shopify Inc., which provides a robust and secure e-commerce platform.

4. Sharing Your Personal Information

We do not sell your personal data. We only share your Personal Information with trusted third parties to help us operate our store:

Shopify: We use Shopify to power our online store. You can learn more about Shopify’s privacy practices at https://www.shopify.com/legal/privacy.
Legal Compliance: We may share information when required to comply with applicable laws, respond to lawful requests, or protect our legal rights.

5. Do Not Track & Data Retention

Do Not Track

Please note that we do not alter our Site’s data collection practices when we detect a "Do Not Track" signal from your browser.

Data Retention

When you place an order, we will maintain your Order Information for our business records unless and until you request that we delete this information.

6. Your Data Rights (GDPR & CCPA)

If you are a resident of the European Economic Area (EEA) or California (USA), you have specific rights regarding your personal data:

The right to access the personal information we hold about you.
The right to request correction or updating of your personal information.
The right to request deletion of your personal information.

If you wish to exercise any of these rights, please contact us using the details provided below.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our business practices or for operational, legal, or regulatory reasons. We encourage you to review this page regularly.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below:

BUSINESS NAME: Trilby

BUSINESS HOURS: 9:00 AM - 5:00 PM (Mon - Fri)

BUSINESS PHONE: +1 (713) 363-4609

BUSINESS MAIL: support@trilby.shop

BUSINESS ADDRESS: 5803 Spring Ivy Lane, Spring, TEXAS 77379, USA