FAQ

Frequently Asked Questions (FAQ)

Welcome to the Trilby FAQ section! Here you'll find answers to some of the most frequently asked questions about our store, products, shipping, and customer service.

GENERAL QUESTIONS

Q: What is Trilby?

A: Trilby is your trusted online store for premium handbags and shoulder bags. Our carefully selected collection combines modern style with everyday functionality, offering fashionable bags that are perfect for daily wear, work, travel, and special occasions.

Q: What materials are your bags made from?

A: Our handbags and shoulder bags are crafted using premium-quality materials, including durable leather and carefully selected fabric linings. Every product is designed to provide lasting durability, comfort, and timeless style.

Q: How can I contact Trilby customer support?

A: We're always happy to assist you. Simply visit our Contact Us page or email our customer support team at support@trilby.shop.

ORDERING & SHIPPING

Q: How do I place an order on Trilby?

A: Ordering is quick and easy. Browse our collection, choose your preferred handbag or shoulder bag, add it to your cart, and proceed to our secure checkout to complete your purchase.

Q: When will my order be shipped?

A: We process every order as quickly as possible. Our standard shipping schedule is:

  • Order Cut-Off Time: 5:00 PM (EST)
  • Handling/Processing Time: 1–2 Business Days (Monday–Friday)
  • Transit Time: 4–6 Business Days (Monday–Friday)
  • Estimated Delivery Time: 5–8 Business Days

Orders placed after 5:00 PM (EST) will be processed on the next business day.

Q: How much does shipping cost?

A: We proudly offer Free Shipping on all orders within the United States. No additional shipping fees or hidden charges apply.

Q: Can I track my order?

A: Yes. Once your order has been shipped, we'll send you a confirmation email containing your tracking number so you can follow your package throughout the delivery process.

Q: Which payment methods does Trilby accept?

A: We securely accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • Apple Pay
  • Google Pay
  • Shop Pay

RETURNS & EXCHANGES

Q: What is Trilby's return policy?

A: We offer a 30-Day Return Policy. If you're not fully satisfied with your purchase, you may request a return within 30 days after receiving your order. Please refer to our Return & Refund Policy for complete details.

Q: How do I request a return or exchange?

A: Simply contact our support team at support@trilby.shop, include your order number along with the reason for your request, and we'll guide you through the return or exchange process.

OTHER QUESTIONS

Q: Can I change my shipping address after placing an order?

A: Yes, provided your order has not yet been shipped. Please contact our customer support team as soon as possible if you need to update your shipping address.

Q: Do you offer gift cards?

A: At the moment, we do not offer gift cards. However, we may introduce them in the future, so please check our website for future updates.

Contact Information

BUSINESS NAME: Trilby

BUSINESS HOURS: 9:00 AM - 5:00 PM (Mon - Fri)

BUSINESS PHONE: +1 (713) 363-4609

BUSINESS MAIL:  support@trilby.shop

BUSINESS ADDRESS: 5803 Spring Ivy Lane, Spring, TEXAS 77379, USA