Payment Policy

At Trilby, we prioritize your security and convenience. We utilize Shopify Payments to provide a highly secure, encrypted, and seamless checkout experience for all our customers across the United States.

1. Accepted Payment Methods

We accept the following secure payment methods at checkout:

Credit/Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB

Digital Wallets

  • Apple Pay
  • Google Pay
  • Shop Pay

2. Payment Restrictions

To maintain a secure and streamlined process, we do not accept:

  • Cash on Delivery (COD)
  • Personal Checks
  • Direct Bank Transfers
  • Money Orders
  • PayPal
  • Venmo

3. Payment Currency

All prices listed on our website, as well as final charges at checkout, are processed exclusively in United States Dollars (USD $).

4. When Will I Be Charged?

Payment Capture

Your payment is captured immediately at the time of placing the order.

Confirmation

Once the checkout process is successfully completed, the full order amount is charged, and you will promptly receive an order confirmation email.

Processing

We begin processing your order for shipment only after successful payment confirmation.

5. Payment Security & PCI DSS Compliance

Your data protection is our top priority. Trilby is proudly hosted on Shopify, which is Level

1 PCI DSS compliant.

  • All payment data and personal information are transmitted securely using advanced SSL (Secure Socket Layer) encryption.
  • We do not store, view, or have access to your full credit card numbers, CVV codes, or personal banking details.
  • All transactions are processed directly and securely through Shopify Payments' encrypted systems.

6. Billing Verification

To prevent fraud, please ensure your billing information exactly matches the details held by your payment provider. Orders flagged by our automated fraud prevention systems may be temporarily delayed or canceled to protect the cardholder's security.

7. Refunds

All refunds are handled in accordance with our official Refund & Return Policy. Once a refund is approved, it will be processed within 7 business days and credited back to the original payment method used during checkout.

Contact Information

BUSINESS NAME: Trilby

BUSINESS HOURS: 9:00 AM - 5:00 PM (Mon - Fri)

BUSINESS PHONE: +1 (713) 363-4609

BUSINESS MAIL:  support@trilby.shop

BUSINESS ADDRESS: 5803 Spring Ivy Lane, Spring, TEXAS 77379, USA